This is page is answer general questions about policies. Should you have any additional questions, feel free to visit our Contact page to reach out to the trainer.
How do I register for a class or one-on-one sessions?
By enrolling you are reserving a spot. To ensure that spot is reserved, the Waiver, Enrollment Form, Proof of Vaccinations and payment are required 1 week prior to the start of class or one-on-one sessions.
Do you cancel classes due to low enrollment?
Basic Obedience Classes are best with multiple dogs. It helps with socialization. If there is only 1 Dog-Human team, the trainer will call or email no less than 2 business days prior to the first class to reschedule or postpone the class.
What if my pup is unable to attend due to injury or illness?
At Arfordable Dog Training we know life happens. If a pup is unable to attend due to injury or illness, the Dog-Human team will be able to make it up at the next month’s class. If that is not an option, they will be offered a 25% discount on a one-on-one session to cover the missed material.
Do you offer a guarantee?
Unfortunately, there is no guarantee when working with cognitive, living animals. Although the trainer will support you and offer plenty guidance, success in training your pup is achieved through dedication and consistency of the handler.
What forms of payment is accepted?
Cash or Credit Card.
Do you offer discounts?
We love our rescuers. So show our support, there is a rescue rate. The discount is 10% off one-on-one sessions for pups that have been rescued in the last 3 months or is currently owned by a rescue organization or shelter.
We also offer 10% off one-on-one sessions for military or first responders such as firefighters, EMTs, and police officers.
For one-on-one sessions, will I be contacted to confirm each session?
Once a session is scheduled, the trainer will be at the agreed upon location at the scheduled time. A confirmation may be sent if the session is outside of regularly scheduled timeslot.
What is your one-on-one cancellation policy?
We understand emergencies happen however, there is a 24 hour cancellation period. Any rescheduling with less than 24 hours notice prior to your session will result in one session being deducted from your total remaining sessions.
What is the reschedule policy?
Rescheduling sessions for any reason are on a case-by-case basis and will be rescheduled based on availability in the trainer’s schedule.
Is there an expiration limit on rescheduled one-on-one sessions?
Rescheduled sessions are to be used within 2 months of the original date of cancellation.
Do you offer refunds?
No refunds will be given once fees have been collected.
Are there travel fees?
There is a $25 surcharge for any session:
– North of FM 306
– West of Loop 1604 and Hausman Rd.
– South of 37 and Cesar Chavez Blvd.